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Billing Policy
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About this policy.
Policy changes.
Price changes.
Payment options.
Account credits.
Billing schedule.
Issuing refunds.
Additional fees.
Maintenance contracts.
(1) About this Policy - effective on Jul 22nd, 2004 - updated on Feb 14th, 2010
Throughout this policy any reference to the first person ("I, me, we, our, ours, us") shall refer to SNAP Web Systems. Any reference to the second person ("you, your, yours") shall refer to the client.
The purpose of this policy is to provide our clients with a set of guidelines and schedules related to payment for services and other items provided by us.
This policy contains rules, guidelines, and schedules that govern how payments are calculated, collected, posted, processed, refunded and/or credited. Your compliance with this policy and all rules, guidelines, and schedules contained herein is a prerequisite for the use of any services and/or items we provide in which payment is required. Your continued use of such services and/or items constitutes your agreement to these terms in whole as well as your acceptance of any penalties and/or fees that may arise due to the failure to comply with these terms.
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(2) Policy Changes - effective on Jul 22nd, 2004
We reserve the right to make changes to this policy at any time and without any advance notice as to protect the interests of our company, our clients or their end customers, our partners, our resellers, our distributors, or our affiliates. All changes to this policy will be posted on this web site and shall become effective on the day of the posting. All current clients shall be notified via email of a change to this policy on the day of the change. Clients who do not agree to the changes made to this policy shall have a grace period of not more than 10 days to cancel their services or product licenses with us before having to comply with those changes. Any use of our products or services beyond the 10 day grace period constitutes your agreement to any changes or additions made to this policy.
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(3) Price Changes - effective on Jul 22nd, 2004
We reserve the right to make changes to any of our prices for any items or services we provide at any time as to meet the ever changing demands of the economy. Upon a price change we will give 30 days advance notice to those customers affected by the price change via email notification as well as messages posted on our web site. Your continued use of provided services and/or items beyond the 30 day grace period constitutes your agreement in whole to these price changes as well as your agreement to allow us to charge your account in accordance with the new pricing.
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(4) Payment Options - effective date Mar 22nd, 2006 - updated on Jan 1st, 2011
Upon signup, all customers may wish to provide credit card information as a primary method of payment. However, we do also accept personal and business checks as well as payments by PayPal as payment for applicable fees and items we sell online. To pay by check, simply send us your payment via email or fax and we will mark your invoice as paid as soon as the check clears and funds are deposited into our account. Any time we bill your account or a purchase is made, you will receive an invoice via email. It is up to you to use the control panel to set which email addresses we send invoices or receipts to. As of Feb, 2010, we no longer keep track of account credit for users. If you send payment, please make sure and send the invoice numbers of the invoices you wish to pay. We will no longer credit your account with arbitrary checks. Each check must accompany 1 or more invoices.
(5) Account Credits - effective on Jul 22nd, 2004 - updated Feb 14th, 2010
We no longer accept payment toward account credit. Also, we no longer keep track of account credit.
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(6) Billing Schedule - effective on Jul 22nd, 2004
All recurring billing items will have a set date that billing starts. On the billing start date the first billing will occur. Billing will continue on the set schedule until the billing is cancelled by the user or the account is removed due to nonpayment. In the event that billing fails, the user will have no more than 15 days to remedy the problem before the item or licensing is disabled. In the event that an item becomes disabled, a $15 late fee may be charged to the user's account. Any late fees may be waived at our sole discretion if you show good faith that you intend to make payment. If a product or service is disabled, any data contained therein may not be accessible except by means of repayment and reactivation of the product license or item. You are solely responsible for keeping up to date backups of your information, site files, databases, emails, and settings in the event that your product is disabled due to nonpayment. By using any of our products or services you agree to release us from all liability due to any data loss if your product becomes disabled for any reason.
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(7) Issuing Refunds - effective on Jul 22nd, 2004
Fees for services or items we provide are non-refundable unless otherwise stated on our site. In the event that a refund is issued, we will simply issue a credit to the credit card used for the purchase. If a credit card was not used for the purchase, we will send a check to the billing address on the account within 10 business days.
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(9) Additional Fees - effective date Jul 22nd, 2004
We reserve the right to collect any additional fees due to non-payment, or the violation of any posted policies via any means necessary including but not limited to charging your credit card on file for such fees. We also reserve the right to determine at our sole discretion the amount of such fees as to recover any losses due to any damages, liabilities, disputes, or other events resulting in losses to us, our clients or their end users, our partners, our subsidiaries, our resellers, our distributors, or our affiliates, which are directly or indirectly related to your actions on this site or by use of our provided products or services in whole or in part and without limitation.
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(10) Maintenance Contracts. - effective date Feb 14th, 2010
This section only applies if you have a current maintenance contract. The terms of maintenance contracts are outlined in each individual contract. Please take a look at your contract to see what payment terms, refund terms, cancellation terms, or other items are contained within. You agree to be bound by the terms of the contract until it is cancelled or ends as your maintenance contract is an extension of this policy.
Policy changes.
Price changes.
Payment options.
Account credits.
Billing schedule.
Issuing refunds.
Additional fees.
Maintenance contracts.
(1) About this Policy - effective on Jul 22nd, 2004 - updated on Feb 14th, 2010
Throughout this policy any reference to the first person ("I, me, we, our, ours, us") shall refer to SNAP Web Systems. Any reference to the second person ("you, your, yours") shall refer to the client.
The purpose of this policy is to provide our clients with a set of guidelines and schedules related to payment for services and other items provided by us.
This policy contains rules, guidelines, and schedules that govern how payments are calculated, collected, posted, processed, refunded and/or credited. Your compliance with this policy and all rules, guidelines, and schedules contained herein is a prerequisite for the use of any services and/or items we provide in which payment is required. Your continued use of such services and/or items constitutes your agreement to these terms in whole as well as your acceptance of any penalties and/or fees that may arise due to the failure to comply with these terms.
Back to top
(2) Policy Changes - effective on Jul 22nd, 2004
We reserve the right to make changes to this policy at any time and without any advance notice as to protect the interests of our company, our clients or their end customers, our partners, our resellers, our distributors, or our affiliates. All changes to this policy will be posted on this web site and shall become effective on the day of the posting. All current clients shall be notified via email of a change to this policy on the day of the change. Clients who do not agree to the changes made to this policy shall have a grace period of not more than 10 days to cancel their services or product licenses with us before having to comply with those changes. Any use of our products or services beyond the 10 day grace period constitutes your agreement to any changes or additions made to this policy.
Back to top
(3) Price Changes - effective on Jul 22nd, 2004
We reserve the right to make changes to any of our prices for any items or services we provide at any time as to meet the ever changing demands of the economy. Upon a price change we will give 30 days advance notice to those customers affected by the price change via email notification as well as messages posted on our web site. Your continued use of provided services and/or items beyond the 30 day grace period constitutes your agreement in whole to these price changes as well as your agreement to allow us to charge your account in accordance with the new pricing.
Back to top
(4) Payment Options - effective date Mar 22nd, 2006 - updated on Jan 1st, 2011
Upon signup, all customers may wish to provide credit card information as a primary method of payment. However, we do also accept personal and business checks as well as payments by PayPal as payment for applicable fees and items we sell online. To pay by check, simply send us your payment via email or fax and we will mark your invoice as paid as soon as the check clears and funds are deposited into our account. Any time we bill your account or a purchase is made, you will receive an invoice via email. It is up to you to use the control panel to set which email addresses we send invoices or receipts to. As of Feb, 2010, we no longer keep track of account credit for users. If you send payment, please make sure and send the invoice numbers of the invoices you wish to pay. We will no longer credit your account with arbitrary checks. Each check must accompany 1 or more invoices.
To pay by check, please fax a copy of your signed check to: 866-576-6432
You can also scan or take a picture of your check and email it to: billing@snapws.com
By sending your check, you are authorizing us to draft against your checking account immediately.
You also agree to pay a $25 NSF fee if the check is returned unpaid.
We no longer take checks by mail, so please do not send a paper check.
Please make sure to include your Invoice Number on or with your check.
If you have any special instructions on how the funds should be used, please include those instructions in typed format with a printed name and signature.
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(5) Account Credits - effective on Jul 22nd, 2004 - updated Feb 14th, 2010
We no longer accept payment toward account credit. Also, we no longer keep track of account credit.
Back to top
(6) Billing Schedule - effective on Jul 22nd, 2004
All recurring billing items will have a set date that billing starts. On the billing start date the first billing will occur. Billing will continue on the set schedule until the billing is cancelled by the user or the account is removed due to nonpayment. In the event that billing fails, the user will have no more than 15 days to remedy the problem before the item or licensing is disabled. In the event that an item becomes disabled, a $15 late fee may be charged to the user's account. Any late fees may be waived at our sole discretion if you show good faith that you intend to make payment. If a product or service is disabled, any data contained therein may not be accessible except by means of repayment and reactivation of the product license or item. You are solely responsible for keeping up to date backups of your information, site files, databases, emails, and settings in the event that your product is disabled due to nonpayment. By using any of our products or services you agree to release us from all liability due to any data loss if your product becomes disabled for any reason.
Back to top
(7) Issuing Refunds - effective on Jul 22nd, 2004
Fees for services or items we provide are non-refundable unless otherwise stated on our site. In the event that a refund is issued, we will simply issue a credit to the credit card used for the purchase. If a credit card was not used for the purchase, we will send a check to the billing address on the account within 10 business days.
Back to top
(9) Additional Fees - effective date Jul 22nd, 2004
We reserve the right to collect any additional fees due to non-payment, or the violation of any posted policies via any means necessary including but not limited to charging your credit card on file for such fees. We also reserve the right to determine at our sole discretion the amount of such fees as to recover any losses due to any damages, liabilities, disputes, or other events resulting in losses to us, our clients or their end users, our partners, our subsidiaries, our resellers, our distributors, or our affiliates, which are directly or indirectly related to your actions on this site or by use of our provided products or services in whole or in part and without limitation.
Back to top
(10) Maintenance Contracts. - effective date Feb 14th, 2010
This section only applies if you have a current maintenance contract. The terms of maintenance contracts are outlined in each individual contract. Please take a look at your contract to see what payment terms, refund terms, cancellation terms, or other items are contained within. You agree to be bound by the terms of the contract until it is cancelled or ends as your maintenance contract is an extension of this policy.
